Return Policy

Return Policy
Effective Date: July 27 2024

1. Introduction
Thank you for shopping with us, fittedbook.com, a website managed by Locally Fitted & Co LLC (“we,” “us,” or “our”). We strive to ensure your satisfaction with every purchase. This Return Policy outlines the terms under which you may return books and other products purchased from our website (the “Site”).

2. Eligibility for Returns
a. Books:
* Physical books can be returned within 14 days of receipt.
* To be eligible for a return, the book must be in its original condition, including the cover, dust jacket, and any included inserts.
* Returns are not accepted for books that have been marked as “non-returnable” or “final sale.”
b. Non-Book Items:
* Tangible non-book items (e.g., postcards, collectible stamps, stationery goods) can be returned within 14 days of your purchase.
* Intangible non-book items (e.g., monthly subscriptions) cannot be returned but can be canceled within 24 hours of your purchase.
* Final sale items are not eligible for return.
3. Return Process
a. Initiating a Return:
* To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number].
* Provide your order number and reason for the return.
b. Return Instructions:
* Once your return request is approved, we will provide you with a return authorization number and instructions for returning the item.
* Please package the item securely and include the return authorization number inside the package.
* We use DHL and Fedex for overseas shipping and USPS for U.S. domestic shipping.
c. Shipping Costs:
* Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect item shipped).
* We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item. On-demand pick-up and delivery services are available for a fee quoted by the mentioned courier merchant partners.
4. Refunds and Exchanges
a. Refunds:
* Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method.
* Please allow up to 30 business days for the inspection approval and the refund result to appear on your account.
b. Exchanges:
* Exchanges are not offered. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
5. Damaged or Incorrect Items
a. Damaged Items:
* If you receive a damaged or defective item, please contact us within 7 days of receipt with details and photos of the damage. We will arrange for a replacement or a refund.
b. Incorrect Items:
* If you receive an incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or a refund. We provide you the correct shipping at no additional cost.
6. Cancellation Policy
* Orders can be canceled within 24 hours of placement. After this period, we may not be able to process cancellations, but you may still return the item according to our return policy.
7. Changes to Return Policy
We reserve the right to update this Return Policy at any time. Changes will be posted on our Site, and your continued use of the Site constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions or need assistance with a return, please contact us at:

Mailing Address:
Locally Fitted & Co LLC

276 5th Ave New York NY
Ste 704-2340
New York NY 10001 USA

Phone: +1 212 516 1080

Our office hour is Monday to Friday 10am till 4pm ET.